The SleepPro SleepPro 1.5mm Firm is a custom made night guard for upper or lower teeth, approximately 1.5mm in thickness. Almost identical to our SleepPro Slimline 1.5 the SleepPro 1.5mm firm is made of a more rigid polymer. Made from a firm dental-grade polymer. Ideal for customers looking for a thin night guard that does not wear out so quickly, and does not trigger "chewing reflex" which is common with the softer more "squishy" night guards. This product is not suitable for use as a retainer
If you have not worn a night guard before but have been recommended to wear one to protect your teeth from the negative effects of grinding and clenching. The SleepPro 1.5mm Firm Night Guard is an ideal first choice.
No dental visit required everything is handled via post. We ship you a simple impression kit to take your own impression. The kit is universal and can be used for upper or lower teeth. When completed you simply send it back to us in the envelope provided (postage is payable for sending the impression to us) and we make your SleepPro 1.5mm Firm
All materials used are the same as supplied to our dental clients. They are compliant with CE requirements for such products and we import from one of the worlds leading suppliers of dental material in Germany.
Full instructions are provided, with additional YouTube videos for those who need a little extra coaching on how to take an impression.
Once we receive your impression we send you an email confirming its safe arrival. Our technical team will then check it to ensure all is well and we are able to use it.
5-10 days later you will receive your finished SleepPro Slimline Night Guard.
We retain your models for a minimum of 18 months during which time you can order replacements without having to repeat the impression process. Returning customers will receive a 10% discount, details will be in your delivery letter that will accompany your completed SleepPro Slimline Night Guard.
A quality impression is a key to a well-fitting night guard, here is a short video showing images of what we cant use! And hints and tips on how to get the best result.
Have your own dental model/impression? Check out our FAQ page on what to do
I have My Own Model
If you have your own dental model, its in good condition and you have not had any major dental work since it was made, then yes, we can certainly use you own model. If sending your own model please follow these instructions; Place your order online. When you receive your order confirmation, make a note of your order number and email info@sleeppro.com put your name and order number in the subject line and just type "sending my own model" in the body text of the email. Wrap your model securely, don't forget to include your name and order number Post to:
Meditas Ltd 5 Broadpiece, Milton Keynes MK15 8AT
When received we will send you an email to confirm safe arrival. We will of course return your model with your finished night guard but we can not guarantee it will not incur damage during the manufacturing process. We do our very best to ensure it will not be damaged but as with all dental models the material is very hard, but brittle.
Due to the additional handling and processing times required for customer supplied models there is no discount for sending in models.
Should you have any further questions, please do not hesitate to get back to us.
Postage
Why do I have to pay to send my impression back? Cant you offer prepaid return?
Two very good questions we get asked a lot and worth spending time on providing a detailed explanation.
We are focused on providing a quality product, exceptional customer service at a sensible price. In the early days we offered the full package of prepaid return stickers. Just pop the impression in the bag and drop it in the post box!
Well, that was a bit of a mistake, as many customers did just that. Put the impression in the bag, put the sticker in and dropped it in the post box. Much to the detriment of the impressions! Many arrived damaged beyond use so we had to reissue a new kit for the customer to retake the impression. For those in a hurry, that was not acceptable!
So, we amended instructions to ensure the impressions were well wrapped before posting! The prepaid return service (Royal Mail Service) had specific parameters for weight and size, whilst light in weight, customers started to send in packages way to big, plenty of padding but over the size limitation for the prepaid service, so we were fined for every item over the limit. Which seemed to be most of them. Raising the size limit to the next band of pre-paid service made it too expensive!
Whilst we used a first class pre-paid service the actual delivery time to our office ran from 5-10 days! Not acceptable to many customers and justifiably so, packets arriving with us when the item should have been made and delivered back to the customer in the same time scale.
Phone calls a plenty! “Where’s my order I sent it first class using your label” Delayed by having too much padding added up to 5 days, delays from the poor postal service added 5-10 days it was not a sustainable situation!
Add to this the ever increasing postal rates and a declining service we had to find a solution!
Couriers? Way to expensive and equally if not worse at pickups or special arrangements!
So, after months if not years of trial and error, we decided to put the responsibility and expense of sending the impressions back here onto the customer. What a difference!
With customers now engaged in the process of shipping the impressions back, packages now arrived well packed without having to give instructions.
Postage fees applied correctly, no excess fees to pay
Express items sent without us having to make special arrangements.
Still no answer for the lost or delayed packages, but with customers engaged in the shipping process there is more understanding when things do go wrong in the postal system.
So while it may seem to some it’s a “penny pinching scam” it is in fact cheaper for the customer, more efficient and allows us to deliver a quality product and service
