9.0
Used SleepPro products for several years. Always a perfect fit and I forget it is in.
Excellent product helps to keep my sleep guard in good working order
We do our best to display our products as accurately as possible. However, images are for illustration purposes only, and the actual product may vary slightly.
SleepPro Retainers are just the same as provided by your orthodontist. Made from high-quality materials they are free from BPA and latex and will help keep your teeth stable and aligned.
Your SleepPro Retainers will be made in the standard material thickness of 1mm.
To order select from the drop-down list. Single, for upper or lower, our kits are universal so no need to specify. Or Double, if you need retainers on upper and lower teeth.
On receipt of your order for your SleepPro Retainers, we ship you a self-impression kit to take your impression. On receipt of your impression, we aim to turnaround your completed SleePro Retainers in 10-14 days
Postage
"Why do I have to pay to send my impression back?"
"Can’t you offer prepaid return?"
These are two very valid and frequently asked questions—and they deserve a full explanation.
Our goal has always been to provide a high-quality product and exceptional service at a fair price. In the early days, we did include prepaid return labels. All customers had to do was pop their impression in the bag, stick on the label, and drop it in a post box.
Unfortunately, that approach didn’t work out as well as we hoped.
What went wrong?
Many impressions were sent back with minimal or no protection—just dropped into the return bag as-is. As a result, a significant number of them arrived damaged and unusable. That meant delays for customers and additional costs for us to send replacement kits. For customers on a deadline, this caused understandable frustration.
So, we updated our instructions to emphasize better packaging.
That helped protect the impressions, but created a new problem. The prepaid return service (via Royal Mail) had strict size and weight limits. While impressions are light, the added padding often pushed parcels beyond the size limit. We were fined for every package that exceeded these limits—which turned out to be most of them.
Upgrading to the next pricing band made the prepaid service too expensive to include without raising prices across the board.
And then there were delays.
Even though the prepaid return used a "First Class" service, delivery times ranged anywhere from 5 to 10 days. That meant customers were waiting far too long for their impressions to reach us—delaying production and delivery of their final product. We were getting flooded with calls:
"Where’s my order? I used your First Class label!"
The delays often came down to two things: oversized packages causing routing issues, and increasing inefficiencies in the postal system. In the end, it just wasn’t sustainable—for us or for our customers.
What about couriers?
We tried them too. Unfortunately, they were far more expensive and often just as unreliable when it came to pickups or special arrangements.
Why we changed the process
By shifting the responsibility of return postage to the customer, we’ve seen huge improvements:
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Impressions now arrive properly packed, often with no need for reminders.
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Parcels are delivered faster, because customers choose the best service for their needs.
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We avoid unnecessary fines and delays, allowing us to keep our prices fair.
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And when there are postal issues, customers are more understanding—because they’ve chosen and managed the return method themselves.
While it may seem like a small inconvenience, this change has made the process smoother, faster, and more reliable for everyone. Most importantly, it helps us maintain the high standard of service and product quality our customers expect—without raising our prices.
International orders and EU customers
We ship SleepPro products from our UK laboratory. Delivery options and costs are shown at checkout.
For orders delivered outside the UK, your local customs authority or delivery company may charge import VAT, customs duty or handling fees before delivery. These charges are set by your country and are the customer’s responsibility.
EU customers: SleepPro products are also available through our European distributor at SleepPro.eu. If you are based in the EU, ordering from our EU distributor may be a simpler option, especially if you prefer local EU service and delivery.
Custom-made products: If your product is made from your dental impressions, we first send you an impression kit. After taking your impressions, you will need to pay the postage to send them back to our UK laboratory, unless stated otherwise. This is different from off-the-shelf products, which do not require impressions to be returned.
For international impression returns, please complete any required customs declaration and describe the contents as “dental impressions / impression material”. The declared value should reflect the replacement value of the impression materials only, not the value of the finished custom device.
Risk Assessment
Making your own dental impressions is straight forward but can has some risks which you should be aware of before deciding
Allergy. We use vinyl polysiloxane. Vinylpolysiloxane (VPS) is a type of silicone-based impression material commonly used in dentistry. It is a popular choice for making accurate dentalength, and accuracy. VPS is available in a variety of viscosities, allowing dental practitioners to choose the appropriate consistency based on the specific application. It is used in a variety of dental procedures, including crowns, bridges, and dentures. VPS has largely replaced traditional impression materials like alginate due to its superior accuracy and ease of use.
Damage to teeth, crowns, veneers, inlays, onlays, implants, crowns or other oral prosthesis. So long as your teeth are in good health, your crowns etc are fitting well and are not loose or leaking the risk of damage is minimal. But should you be concerned please check with your dentist first before considering a purchase or proceeding with any impression process. Ultimately it is your choice and we do not accept responsibility for any damage caused using our impression system.
Stuck impression. The impression material used is soft and "fluid" it is designed to flow around and between teeth to provide an accurate impression. If you have very "gappy" teeth or receding gums this can create more undercuts and greater surface area of tooth. Whilst the impression material does not have any adhesive quality, it can feel "stuck" to the teeth when trying to remove it. It is best to remove it by first breaking the suction on one side, pulling the impression off the molar area first usually works best. Once the impression starts to move it should slowly release all the way around. In the rare circumstances you are unable to break the suction a call to 111 will be necessary to find a duty dentist who would be able to assist. This is however exceptionally rare occurrence, but must be mentioned as a potential risk.
Bleeding after impression removal. If taking blood thinning medication, please be aware that when removing the impression it is possible to scratch or puncture the gum with a misplaced fingernail! Care should be taken if you are know to bleed easily.
If you experience bleeding gums after taking a dental impression, it is important to take it seriously. Bleeding gums can be a sign of inflammation, infection or trauma to the gums. Ignoring it can lead to serious dental problems such as gum disease, which can eventually lead to tooth loss.
To take action, first, consult your dental professional. They may recommend a follow-up appointment to assess the situation and provide you with an appropriate treatment plan. In the meantime, you can improve your oral health by gently brushing twice a day, flossing once a day, and using an antiseptic mouthwash. Be sure to avoid acidic or sugary foods and drinks that can irritate your gums. Finally, stay hydrated and get enough sleep to help your body heal. Remember, early detection and treatment can prevent serious dental problems down the line.
When agree to a purchase You warrant that:
You are over 18 years of age
the information and personal details You provided to us are correct.
You are not pregnant or breastfeeding
You are not allergic to vinyl polysiloxane (additional silicone) which we use as impression material
Your dentist has not advised you against using any of our products
You will take the impression Yourself
You will only use any of our products for the sole purpose for which they were intended
You will remove any dentures before taking any impression
You have no loose or decayed teeth
You will not use any of our products if you have loose crowns, bridgework, inlays, onlays or fillings, fixed orthodontic treatment, or any other oral problems such as, but not limited to gum disease.
You understand that we are not dentists and can not provide any treatment or advice.
You understand that if any impression is not satisfactory, any further supplies of impression material is available at our discretion and at your cost plus carriage.
You accept that neither the manufacturer nor Us are responsible for any consequences of Your use of any of the products we supply to You unless You have completely and accurately followed the product instructions.
Indemnity
You agree to indemnify Us our agents and servants and employees and any manufacturer or supplier of our products against any 3rd party claims
Important Retainer Information:
Thank you for choosing Sleeppro for your retainer needs. We are committed to providing you with a high-quality product that effectively protects your teeth from moving or drifting
To ensure the best fit and durability of your retainer, it is crucial that we receive a high-quality dental impression. A well-taken impression is the foundation for creating a product that meets your expectations and provides optimal service.
**Here are some important guidelines to follow when making your impression(s): **
1. **Follow Instructions Carefully:** Please read and follow the instructions included in your kit closely to ensure the best results.
2. **Send a Photo First:** Before mailing your impression, we highly recommend taking a clear photo of it. This will allow us to review the quality of your impression and either approve or suggest improvements before you send it back. This step can save you time and ensure we get the best possible result.
3. **Quality Matters:** Please be aware that any issues with the quality of the impression can affect the fit and lifespan of your retainer. A poor impression may result in discomfort or a poor fit, which we want to avoid.
4. **Replacement Putty:** If needed, we can send you replacement putty at no additional cost. Please don’t hesitate to reach out if you feel your first impression may not meet our quality standards.
We appreciate your attention to these details, and we are here to support you throughout this process. If you have any questions or need assistance, please feel free to contact our customer service team at info@sleeppro.com
Thank you for your cooperation, and we look forward to providing you with a night guard that fits perfectly and lasts.
Important REFUND Policy
Due to the personalized nature of our custom-made guards and SleepPro Mandibular Advancement Devices (MADs), we are unable to offer refunds or accept returns as each device is individually crafted based on a customised fit. Once production begins, materials and labour costs are incurred, making it impossible to repurpose or resell the product.
It is essential to carefully select the correct material when placing your order, as errors may result in additional charges for material exchanges. If you are unsure which option is best for you, please contact us before ordering for guidance.
If you experience any issues with fit or comfort, please contact us, and we will be happy to assist with adjustments where possible. Your satisfaction is important to us, and we are committed to ensuring the best possible outcome for your custom device.
N
Having used these for over a year, they are still sturdy and strong. I’m so happy with the product quality and the customer services. Thank you x
J
My aligner broke from straightmyteeth and I looked everywhere for a company to purchase aligner and came across SleepPro. I was sceptical at first due to some of the reviews. The communication at first was not great however that dramatically improved and I was kept up to date with my purchase. They were very helpful with applying the aligner mould and the time frame of receiving my aligner. I was very surprised by the quality of the aligner I received for the price. The aligner fit perfectly and was more comfortable than my original aligner from Straightmyteeth. I would definitely recommend SleepPro and would use them again to purchase aligners.
Thank you for sharing your experience, John. We're sorry to hear about the issue you had with Straightmyteeth, but we're glad that we were able to help you out. We apologize for any initial communication issues and are glad that we were able to improve our service for you. It's great to hear that the aligner fit perfectly and was comfortable for you. Thank you for recommending us and please let us know if there's anything else we can do to assist you in the future - feel free to reach us at info@sleeppro.com.
C
They do feel a little tight but they are strong and feel good when wearing for a while
J
The whole process to make my retainers was very well explained and very straight forward and they were delivered very promptly. They fitted extremely well but unfortunately were very difficult to remove. I explained the problem and without any unnecessary queries I was assured that the problem would be addressed and new ones made. The replacements arrived quickly, fitted well, were comfortable and I’ve been using them without any problems ever since. Excellent service and I would definitely recommend them. They were also much cheaper than the ones from my dentist.
G
Well made night guard. Home mould was easy to bite into and could be reset with hot water if fit was incorrect. Once fit was perfect the plasticine could be inserted and bitten into to form the impression.
Once posted off the finished guard returned within 7 days. The tooth fit was perfect, however I trimmed the guard so it only touched my teeth not my gums.
M
I bought top & bottom set retainers, as local dentists were charging double I thought I'd give sleeppro a try. It's the exact same ones as the dentist give you without the extortionate price. I was impressed I ordered another set (which they also give you discount on). Whole process including sending in impressions and receiving took about 3 weeks which is very reasonable. Overall I'd recommend. Note : in the picture I'm only wearing the bottom set but top set also fits well.
T
Perfect, snug fit, no jaw pain, no lisp, what else can you expect?
T
Perfect, snug fit - what else do you want?
E
Really good. Ends a little bit short on one side, so my furthest back molar is slightly exposed, however it sill covers the tooth partially, and my bite still meets on the retainer not the tooth, so I'm sure it's doing it's job regardless. Great product, great pricing, well worth it!
D
Excellent all round - customer support is brilliant and will happily take into account specific requests to get new retainers matching the plastic type of your old ones. Responsive and genuinely helpful. Thanks!
Hi Dominic,
Thank you for taking the time to share your feedback with us!
E
I am soooo happy with my retainer and the customer service. Was kept up to date every step of the way and received a high quality product. So so happy and will recommend to everyone. Thank you sleep pro!!!
G
Delighted with the product. Would reccommend & use again in the future.
M
Fantastic company. Great price. Amazing customer service. Reliable and speedy!
A
The service itself is great but you should say that it takes 14 days in advance. Also you shipped to an address that I specifically asked you not to ship to and ignored a customer service email. Hence 5 stars becomes 3
R
Great retainers and service
C
I am still waiting for it
l
The fit is not great - very hard to remove.
L
Thank you, it arrived quickly and fits perfectly.
J
Great service, arrived quicker than anticipated. Great quality, I will definitely continue to purchase from this website.
C
Really easy to use mould to get gum/ teeth imprint.
Fits well and once I'd got used to wearing gum/teeth shield, it works well.
Easy to clean too
M
Spot on, bougyt from Sleepro quite a lot, always good quality.
M
Don’t get this product if you lost your original retainer for a while causing your teeth to shift than when you get this product it doesn’t restore the changes made when you first had retainers rather it doesn’t return back to before when you teeth shift it just keeps the new changes of your teeth.
my advice is get this product whilst having your original retainer than you can be able to a accurate retainer similar to your orthodontist but if u get this product when u lost or broke your retainer for weeks it will make you a retainer not similar to your orthodontist which is disappointing
H
I thought the process was quite simple but unfortunately the item I received was not like my previous retainer, it not tight enough and it too big as my old retainer stop a little bit after the gum , the new one doesn’t it goes half way down my gums. After a few days of wearing it , I put my old one back in and the old one was 10 times tighter than usual. I normally go a few days without wearing my retainer so when I come to put it back in the retainer is usually tight and sore because my teeth are try to shift but when I went to put the new one in it didn’t hurt so I’m currently having to use my old one As I don’t trust the new one and I’m having to make the decision to go back to my orthodontist to get another one for more money after wasting £50 on this one.
A
good fit, fast delivery.
T
Amazing! Thank you so much!
H
No hassle, cheapest I found!
K
100% will use this company again, fitment is perfect and customer service is brilliant highly recommend
We're thrilled to hear about your positive experience with our company! Thank you for taking the time to leave such a wonderful review. It's great to know that the fitment of the product was perfect for you and that our customer service met your expectations. Our team works hard to ensure that every aspect of your experience is seamless and satisfactory, from product quality to support. Your high recommendation means a lot to us and serves as motivation to continue providing excellent service. Should you need any further assistance or have any questions in the future, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again!
A
Too hard
P
I bought a second set as the first were do good. A bargain compared to the price quoted by my dentist.
