SleepPro Retainers are just the same as provided by your orthodontist. Made from high-quality materials they are free from BPA and latex and will help keep your teeth stable and aligned.
Your SleepPro Retainers will be made in the standard material thickness of 1mm.
To order select from the drop-down list. Single, for upper or lower, our kits are universal so no need to specify. Or Double, if you need retainers on upper and lower teeth.
On receipt of your order for your SleepPro Retainers, we ship you a self-impression kit to take your impression. On receipt of your impression, we aim to turnaround your completed SleePro Retainers in 10-14 days
Postage
"Why do I have to pay to send my impression back?"
"Can’t you offer prepaid return?"
These are two very valid and frequently asked questions—and they deserve a full explanation.
Our goal has always been to provide a high-quality product and exceptional service at a fair price. In the early days, we did include prepaid return labels. All customers had to do was pop their impression in the bag, stick on the label, and drop it in a post box.
Unfortunately, that approach didn’t work out as well as we hoped.
What went wrong?
Many impressions were sent back with minimal or no protection—just dropped into the return bag as-is. As a result, a significant number of them arrived damaged and unusable. That meant delays for customers and additional costs for us to send replacement kits. For customers on a deadline, this caused understandable frustration.
So, we updated our instructions to emphasize better packaging.
That helped protect the impressions, but created a new problem. The prepaid return service (via Royal Mail) had strict size and weight limits. While impressions are light, the added padding often pushed parcels beyond the size limit. We were fined for every package that exceeded these limits—which turned out to be most of them.
Upgrading to the next pricing band made the prepaid service too expensive to include without raising prices across the board.
And then there were delays.
Even though the prepaid return used a "First Class" service, delivery times ranged anywhere from 5 to 10 days. That meant customers were waiting far too long for their impressions to reach us—delaying production and delivery of their final product. We were getting flooded with calls:
"Where’s my order? I used your First Class label!"
The delays often came down to two things: oversized packages causing routing issues, and increasing inefficiencies in the postal system. In the end, it just wasn’t sustainable—for us or for our customers.
What about couriers?
We tried them too. Unfortunately, they were far more expensive and often just as unreliable when it came to pickups or special arrangements.
Why we changed the process
By shifting the responsibility of return postage to the customer, we’ve seen huge improvements:
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Impressions now arrive properly packed, often with no need for reminders.
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Parcels are delivered faster, because customers choose the best service for their needs.
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We avoid unnecessary fines and delays, allowing us to keep our prices fair.
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And when there are postal issues, customers are more understanding—because they’ve chosen and managed the return method themselves.
While it may seem like a small inconvenience, this change has made the process smoother, faster, and more reliable for everyone. Most importantly, it helps us maintain the high standard of service and product quality our customers expect—without raising our prices.
International orders and EU customers
We ship SleepPro products from our UK laboratory. Delivery options and costs are shown at checkout.
For orders delivered outside the UK, your local customs authority or delivery company may charge import VAT, customs duty or handling fees before delivery. These charges are set by your country and are the customer’s responsibility.
EU customers: SleepPro products are also available through our European distributor at SleepPro.eu. If you are based in the EU, ordering from our EU distributor may be a simpler option, especially if you prefer local EU service and delivery.
Custom-made products: If your product is made from your dental impressions, we first send you an impression kit. After taking your impressions, you will need to pay the postage to send them back to our UK laboratory, unless stated otherwise. This is different from off-the-shelf products, which do not require impressions to be returned.
For international impression returns, please complete any required customs declaration and describe the contents as “dental impressions / impression material”. The declared value should reflect the replacement value of the impression materials only, not the value of the finished custom device.
Risk Assessment
Making your own dental impressions is straight forward but can has some risks which you should be aware of before deciding
Allergy. We use vinyl polysiloxane. Vinylpolysiloxane (VPS) is a type of silicone-based impression material commonly used in dentistry. It is a popular choice for making accurate dentalength, and accuracy. VPS is available in a variety of viscosities, allowing dental practitioners to choose the appropriate consistency based on the specific application. It is used in a variety of dental procedures, including crowns, bridges, and dentures. VPS has largely replaced traditional impression materials like alginate due to its superior accuracy and ease of use.
Damage to teeth, crowns, veneers, inlays, onlays, implants, crowns or other oral prosthesis. So long as your teeth are in good health, your crowns etc are fitting well and are not loose or leaking the risk of damage is minimal. But should you be concerned please check with your dentist first before considering a purchase or proceeding with any impression process. Ultimately it is your choice and we do not accept responsibility for any damage caused using our impression system.
Stuck impression. The impression material used is soft and "fluid" it is designed to flow around and between teeth to provide an accurate impression. If you have very "gappy" teeth or receding gums this can create more undercuts and greater surface area of tooth. Whilst the impression material does not have any adhesive quality, it can feel "stuck" to the teeth when trying to remove it. It is best to remove it by first breaking the suction on one side, pulling the impression off the molar area first usually works best. Once the impression starts to move it should slowly release all the way around. In the rare circumstances you are unable to break the suction a call to 111 will be necessary to find a duty dentist who would be able to assist. This is however exceptionally rare occurrence, but must be mentioned as a potential risk.
Bleeding after impression removal. If taking blood thinning medication, please be aware that when removing the impression it is possible to scratch or puncture the gum with a misplaced fingernail! Care should be taken if you are know to bleed easily.
If you experience bleeding gums after taking a dental impression, it is important to take it seriously. Bleeding gums can be a sign of inflammation, infection or trauma to the gums. Ignoring it can lead to serious dental problems such as gum disease, which can eventually lead to tooth loss.
To take action, first, consult your dental professional. They may recommend a follow-up appointment to assess the situation and provide you with an appropriate treatment plan. In the meantime, you can improve your oral health by gently brushing twice a day, flossing once a day, and using an antiseptic mouthwash. Be sure to avoid acidic or sugary foods and drinks that can irritate your gums. Finally, stay hydrated and get enough sleep to help your body heal. Remember, early detection and treatment can prevent serious dental problems down the line.
When agree to a purchase You warrant that:
You are over 18 years of age
the information and personal details You provided to us are correct.
You are not pregnant or breastfeeding
You are not allergic to vinyl polysiloxane (additional silicone) which we use as impression material
Your dentist has not advised you against using any of our products
You will take the impression Yourself
You will only use any of our products for the sole purpose for which they were intended
You will remove any dentures before taking any impression
You have no loose or decayed teeth
You will not use any of our products if you have loose crowns, bridgework, inlays, onlays or fillings, fixed orthodontic treatment, or any other oral problems such as, but not limited to gum disease.
You understand that we are not dentists and can not provide any treatment or advice.
You understand that if any impression is not satisfactory, any further supplies of impression material is available at our discretion and at your cost plus carriage.
You accept that neither the manufacturer nor Us are responsible for any consequences of Your use of any of the products we supply to You unless You have completely and accurately followed the product instructions.
Indemnity
You agree to indemnify Us our agents and servants and employees and any manufacturer or supplier of our products against any 3rd party claims
Important Retainer Information:
Thank you for choosing Sleeppro for your retainer needs. We are committed to providing you with a high-quality product that effectively protects your teeth from moving or drifting
To ensure the best fit and durability of your retainer, it is crucial that we receive a high-quality dental impression. A well-taken impression is the foundation for creating a product that meets your expectations and provides optimal service.
**Here are some important guidelines to follow when making your impression(s): **
1. **Follow Instructions Carefully:** Please read and follow the instructions included in your kit closely to ensure the best results.
2. **Send a Photo First:** Before mailing your impression, we highly recommend taking a clear photo of it. This will allow us to review the quality of your impression and either approve or suggest improvements before you send it back. This step can save you time and ensure we get the best possible result.
3. **Quality Matters:** Please be aware that any issues with the quality of the impression can affect the fit and lifespan of your retainer. A poor impression may result in discomfort or a poor fit, which we want to avoid.
4. **Replacement Putty:** If needed, we can send you replacement putty at no additional cost. Please don’t hesitate to reach out if you feel your first impression may not meet our quality standards.
We appreciate your attention to these details, and we are here to support you throughout this process. If you have any questions or need assistance, please feel free to contact our customer service team at info@sleeppro.com
Thank you for your cooperation, and we look forward to providing you with a night guard that fits perfectly and lasts.
Important REFUND Policy
Due to the personalized nature of our custom-made guards and SleepPro Mandibular Advancement Devices (MADs), we are unable to offer refunds or accept returns as each device is individually crafted based on a customised fit. Once production begins, materials and labour costs are incurred, making it impossible to repurpose or resell the product.
It is essential to carefully select the correct material when placing your order, as errors may result in additional charges for material exchanges. If you are unsure which option is best for you, please contact us before ordering for guidance.
If you experience any issues with fit or comfort, please contact us, and we will be happy to assist with adjustments where possible. Your satisfaction is important to us, and we are committed to ensuring the best possible outcome for your custom device.
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