Returns
Under the Consumer Contracts (Information, cancellation & Additional Charges) Regulations 2014 You have 14 days to cancel any order in respect of goods you have ordered from Us regardless of the reason.
Any cancellation under the Regulations requires the goods to be returned to Us unopened and in original condition with carriage at your cost.
Because of the nature of our products, we cannot under any circumstances accept the return of anything which has been opened regardless of the reason.
Refunds and Returns for Custom Products
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Our custom night guards and Mandibular Advancement Devices are made to your dental impressions. Because they are personalised, they are not refundable if you change your mind.
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This does not affect your legal rights. All products must be as described, fit for purpose, and of satisfactory quality.
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If your device is faulty, damaged, or does not match the description, please contact us within 14 days of delivery. We will arrange a repair, replacement, or refund as required under the Consumer Rights Act 2015.
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If you experience fit or comfort issues, please get in touch within 14 days of delivery so we can review and advise on the next steps.
Several types of goods are exempt from being returned, these include:
Gift cards
Downloadable software products
Some health and personal care items (self-impression kits fall into this category)
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 60 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@sleeppro.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@sleeppro.com and send your item to:
MEDiTAS Ltd. T/a SleepPro
Unit 2 Cromwell Business Centre, Howard Way, Newport Pagnell MK16 9QS, UK
Shipping
To return your product, you should mail your product to:
MEDiTAS Ltd. T/a SleepPro
Unit 2 Cromwell Business Centre, Howard Way, Newport Pagnell MK16 9QS, UK
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If a refund is granted for the non-use of a self-impression kit, we reserve the right to charge £8.50 per kit for loss of materials
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