SleepPro 1.5 Slimline Subscription Policy (UK)

Overview

This Subscription Policy outlines the terms for the SleepPro 1.5 Slimline Night Guard subscription service, available to customers in the United Kingdom. By subscribing, you agree to receive a new SleepPro 1.5 Slimline custom night guard at regular intervals of your choice (every 3, 6, or 12 months) on a pay-as-you-go basis. This subscription auto-renews indefinitely with no fixed end date – it will continue until you decide to cancel. There is no trial period for this service; all shipments are part of a paid subscription. This policy is designed to be flexible and user-friendly, allowing you to cancel or adjust your subscription at any time without fees or penalties, in accordance with SleepPro’s standard terms and UK consumer laws.

Subscription Plan Options

We offer flexible subscription intervals to suit your needs. Upon subscribing, you will choose one of the following billing and delivery frequencies for your SleepPro 1.5 Slimline Night Guard:

• Every 3 Months: A new night guard is delivered every 3 months.

• Every 6 Months: A new night guard is delivered every 6 months.

• Every 12 Months: A new night guard is delivered once per year.

Each interval represents the billing period for the subscription. At the end of each period, your subscription will automatically renew for the next cycle unless you have chosen to cancel or pause beforehand. For example, if you select a 6-month plan, you will be billed and receive a new device every 6 months, continuously until you cancel. All prices are in GBP (£), and any applicable shipping charges or promotions will be clearly shown at checkout for each renewal.

Pay-As-You-Go Billing

Our subscription is pay-as-you-go, meaning you pay for each night guard as it is shipped rather than paying upfront for a long-term plan. Here is how billing works:

• Charges: You will be charged at the time of each shipment/renewal (e.g. every 3, 6, or 12 months, based on your plan). We will attempt to notify you via email before processing a renewal payment, so you know when the next charge is coming.

• Payment Methods: We accept the same payment methods for subscriptions as we do for any SleepPro purchase. This includes major credit and debit cards (Visa, MasterCard, American Express, Maestro), PayPal, Klarna (pay later service), Apple Pay, Google Pay, and other methods offered on sleeppro.com. You can update your payment information at any time via your SleepPro account portal or by contacting us.

• Failed Payments: If a payment fails (for example, due to an expired card), we will notify you and attempt to re-bill. If we cannot process a payment, we may pause your subscription until the issue is resolved to ensure you won’t miss a delivery. No late fees or penalties will be applied; however, your next delivery might be delayed until payment is completed.

• Pricing Changes: If the price of the SleepPro 1.5 Slimline Night Guard changes, we will inform you in advance. You will have the opportunity to review any pricing changes and can decide to continue or cancel your subscription before the new price takes effect. We will not surprise you with price increases – any change will be communicated and will only apply to future billings.

Automatic Renewal & Duration

By default, your SleepPro subscription renews automatically at the end of each billing interval. There is no set end date to the subscription – it will continue perpetually until you choose to cancel. This open-ended term is intended to give you continuous protection for your teeth without needing to re-order manually each time. For transparency and compliance with UK consumer protection guidelines, please note:

• Ongoing Service: Because there is no fixed end date, we will send you renewal reminders if required (especially for longer 6 or 12 month plans) to ensure you’re aware of upcoming deliveries and charges. You are free to cancel at any point (even immediately after a renewal) if you do not wish to continue.

• No Minimum Commitment: There is no minimum number of deliveries or commitment period. You can sign up and, if it’s not right for you, cancel after your first shipment or any time thereafter. You’re in control.

• Compliance: This auto-renewing subscription model follows UK laws and guidelines for consumer contracts. We provide clear information upfront about how and when your plan renews, how to cancel, and your rights (including cooling-off rights). Our goal is to be fully transparent and fair, avoiding any “subscription traps.” If future regulations require additional measures (such as renewal reminders or end dates), we will adjust our practices accordingly to remain compliant and keep you informed.

Managing Your Subscription (Cancel, Skip, Pause, Reschedule)

We want you to feel in charge of your subscription. You may cancel, skip a shipment, pause, or reschedule at any time without any fees or penalties. Below are the flexible options available to you:

• Cancel Anytime: You can cancel your subscription at any point via your online account or by contacting our customer service. Cancellation is effective immediately for future renewals – meaning we will not send or bill for any further products after you cancel. (If you cancel after a renewal payment has already been processed but before you receive the product, please contact us — we will work with you on a solution.) There are no cancellation fees, and cancelling will stop all future automatic charges. We aim to make cancellation as easy as a few clicks, in line with the principle that exiting a subscription should be as simple as signing up.

• Skip a Delivery: If you find you don’t need your next night guard as soon (for example, your current one is still in good condition), you can skip the upcoming shipment. Skipping will delay your next charge and delivery by one interval. Your subscription then resumes normally. For instance, if you’re on a 3-month plan and choose to skip, your next delivery will come at the 6-month mark instead, and billing will resume at that time. Skipping does not incur any fees.

• Pause (Temporarily Suspend): You may also pause your subscription for a longer period if needed (for example, pause indefinitely until you reactivate). While paused, you will not receive any shipments or charges. You can reactivate (un-pause) whenever you’re ready, picking up where you left off. This gives you flexibility if you want to take a break without fully cancelling. There is no charge to pause or resume a subscription.

• Reschedule Delivery Date: Need your next night guard a bit sooner or later than scheduled? You can bring forward or push back the next shipment date. We allow rescheduling of the next delivery within reasonable limits – just adjust the date in your account or contact our team. This will also adjust your billing date accordingly. There is no fee to reschedule; we only ask that you give us a little notice so we can accommodate the change (especially if moving an order sooner).

All these changes can be managed through your SleepPro online account portal or by contacting our customer support team (email: info@sleeppro.com, phone: 0203 302 6269). We’re here to help make sure your subscription fits your schedule and needs. You will never be penalized for making changes to your subscription – our philosophy is to keep it customer-friendly and flexible.

No Trial Period

Please note that we do not offer a free trial period for the SleepPro 1.5 Slimline subscription. When you subscribe, your first shipment will be a fully paid order for a custom-made Slimline Night Guard (including the self-impression kit and the resulting device). We do not provide sample products or trial use before billing. Why? Because each night guard is custom-made to your dental impression, we incur the full cost of manufacturing from the start. However, we stand behind our product’s quality and comfort. While there isn’t a trial period, if you encounter any issues, our support team will work with you to make it right (see Returns and Refunds below for more on fit and satisfaction policies).

Returns and Refunds

Our goal is that you are completely satisfied with your SleepPro 1.5 Slimline Night Guard. However, due to the personal and custom-made nature of this product, there are important limitations on returns. This subscription service adheres to SleepPro’s standard Returns and Refund Policy, summarized here for your convenience:

• 14-Day Cooling-Off (Subscription Cancellation): Under UK consumer law, you have the right to cancel your purchase within 14 days of receiving your goods for any reason. If you wish to exercise this right and return a delivered night guard for a refund, the item must be unused, unopened, and in its original condition. Because our products involve hygiene and personal health, we cannot accept returns of any item that has been opened, used, or tampered with. If you decide to cancel within 14 days, please contact us for return instructions. Note that you will be responsible for return shipping costs, and we recommend using a trackable method. Once we receive the returned item and confirm it’s in original, unopened condition, we will issue a refund in line with our standard procedures (see “Refund Processing” below).

• Custom Product Policy: The SleepPro 1.5 Slimline Night Guard is a custom-made product (created from your dental impressions). As such, if the device has already been manufactured to your specifications, we may not be able to offer a refund simply for a change of mind beyond the initial 14-day period. Our policy, in line with UK regulations, is that personalized items are exempt from the usual change-of-mind returns. This does not affect your legal rights regarding quality – it just means we can’t restock or resell a custom mouthguard made for you personally.

• Faulty, Damaged, or Not as Described: You have the right to receive a product that matches its description and is of satisfactory quality. If your night guard arrives damaged, has a manufacturing defect, or isn’t what you ordered, please inform us within 14 days of delivery. We will arrange for a prompt resolution – typically by offering a free replacement, or if necessary, a refund or repair as appropriate. This policy is in accordance with the UK Consumer Rights Act 2015, which ensures you receive goods that are as advertised and fit for purpose. We may request you return the faulty item or provide photos, and we will cover any return shipping costs in cases of confirmed faults or errors on our part.

• Fit or Comfort Issues: Each SleepPro Slimline Night Guard is custom crafted to your dental impression. If you experience any fit or comfort issues with your new guard, please contact us within 14 days of receiving it. Often, we can provide advice or adjustments to help (for example, minor trimming or guidance on fitting). Your comfort is important to us – we will work with you to ensure you get a usable guard, which may include making minor refinements or, in some cases, remaking the product if there was an error in manufacturing or in your impression. While comfort issues alone (absent a defect) may not qualify for a refund (due to the custom nature), we will make every effort to resolve the problem to your satisfaction.

• How to Request a Return/Refund: To initiate a return or report an issue, please email our support team at info@sleeppro.com with your order details and concern. We will respond with the next steps (including return instructions if applicable). Do not send a product back without contacting us first, as we need to confirm the return eligibility and proper address (which is our UK facility for returns).

• Refund Processing: Approved refunds are processed back to your original payment method. Once we receive and inspect any returned item, we will notify you of the refund approval status. If approved, we will process the refund and you will automatically receive credit on your card or original method of payment. Please note that it can take some time for the credit to appear, depending on your bank or payment provider’s processing times. SleepPro’s policy is to process refunds as quickly as possible, typically within 60 days at the latest, although usually much sooner. If you have not received an expected refund within a reasonable time, please contact us and we will assist promptly.

• Exceptions: Certain items related to the night guard are non-returnable once opened due to hygiene, such as the self-impression kit if used. Additionally, gift cards, if ever applicable, are non-refundable. These exceptions are in place to ensure product safety and integrity. Again, these do not affect your statutory rights.

In summary, we strive to be fair and transparent with returns and refunds. We abide by all relevant UK consumer protection laws, and our policies are designed to ensure you either get a quality product that works for you or receive appropriate remedies if something goes wrong. We encourage you to reach out with any concerns — your satisfaction and peace of mind are our priority.

Payment Methods

All payments for the subscription (initial and recurring) must be made using one of the accepted payment methods on our website. For UK customers, SleepPro supports a variety of secure payment options, including:

• Credit/Debit Cards: Visa, MasterCard, American Express, Maestro

• Online Payment Services: PayPal, Shop Pay

• Buy Now, Pay Later: Klarna (subject to Klarna’s eligibility and terms)

• Mobile Payments: Apple Pay, Google Pay

• Other Methods: Discover, Diners Club, Union Pay, iDEAL, Bancontact (as applicable)

We do not charge any extra fees for any specific payment method. All transactions are encrypted and secure. By subscribing, you authorize SleepPro (MEDiTAS Ltd t/a SleepPro) to charge your selected payment method for the recurring subscription payments as they become due. If you need to change your payment method for future renewals, you can do so at any time in your account settings or by contacting us. The list of accepted payment methods may be updated, but it will always mirror the methods displayed on our official website. If a particular payment method is no longer available or if a new one is added, we will let subscribers know if it affects their billing.

Account & Communication

When you sign up for a subscription, an account will be created for you (if you don’t have one already) on sleeppro.com. Through your account, you can manage all aspects of your subscription as described above. It is your responsibility to keep your account information (especially your delivery address, email, and payment details) up to date so that we can fulfill your orders and contact you as needed.

Emails and Notifications: We will use email to send you important updates about your subscription, such as order confirmations, shipping notifications, renewal reminders (for long-term intervals), payment issues (if any), and any changes to terms or pricing. By subscribing, you agree to receive these operational emails. We promise not to spam you – these communications will be relevant to your subscription. For general marketing or newsletter emails, we will only send those if you’ve separately opted in, and you can unsubscribe from marketing emails at any time. Operational emails related to your active subscription are not optional, because they contain crucial information about your orders.

If you need assistance at any point, please contact our customer service. We are available on weekdays from 09:00 to 16:00 UK time to help with any questions or changes you can’t make online. Our contact details are: Phone 0203 302 6269, Email info@sleeppro.com.

Other Terms & Conditions

This Subscription Policy is specific to the SleepPro 1.5 Slimline Night Guard subscription program. It supplements our broader SleepPro Terms of Service and Privacy Policy that you agree to when using our website and purchasing products. By enrolling in the subscription, you acknowledge that you also accept those general terms (for example, provisions on website use, privacy/data protection, and other important legal terms). In the event of any conflict between this Subscription Policy and the general Terms of Service, the terms of this Subscription Policy will govern for matters specifically related to the subscription.

Key additional points:

• Governing Law: All transactions and agreements are governed by UK law, as SleepPro is a UK-based business. We follow UK consumer protection regulations closely. If you are a consumer in the UK, you are protected by laws such as the Consumer Contracts Regulations 2013/2014 and the Consumer Rights Act 2015, which are reflected in our policies (e.g., your 14-day cancellation rights, warranty for faulty goods, etc.).

• No Assignment: Subscriptions are personal to the subscriber. You cannot transfer your subscription to someone else. If you bought the subscription for someone as a gift, please note that all communications and management will still go through the original purchaser’s account.

• Termination by Us: We reserve the right to terminate or refuse the subscription service if necessary (for example, in cases of suspected fraud, abuse of the service, or if the product is discontinued). If we ever need to end your subscription from our side, we will give you notice and a pro-rated refund for any period you’ve paid for but not received (if applicable).

• Updates to Policy: We may update this Subscription Policy from time to time to improve clarity or comply with new laws/regulations. If we make material changes, we will notify active subscribers via email and/or a notice on our website. The latest version of the policy will always be available on our site. Continuing your subscription after a policy update means you accept the new terms, but if you don’t agree with changes, you are free to cancel at any time.

• Privacy: Your personal data is handled in accordance with our Privacy Policy. Subscription data (such as your order history, payment info, etc.) is used only for managing your orders and improving our service to you. We do not share your data with third parties except as necessary to process payments or deliver your product (and we never sell your data).

Conclusion

Thank you for choosing the SleepPro 1.5 Slimline Night Guard subscription. We designed this service to make protecting your teeth convenient and worry-free. With flexible scheduling, easy management, and a commitment to customer satisfaction, we hope you find value in being a subscriber. Remember, you’re in control – you can adjust or cancel any time without hassle. If you have any questions about this policy or need help with your subscription, please reach out to us. SleepPro is dedicated to helping you sleep better and protect your smile, with full transparency and fairness every step of the way. Sleep well!

Last Updated: November 2025 (Effective for all new and existing SleepPro 1.5 Slimline subscriptions).

Contact for Subscription Support: info@sleeppro.com | 0203 302 6269 (UK)