Used SleepPro products for several years. Always a perfect fit and I forget it is in.
Excellent product helps to keep my sleep guard in good working order
The SleepPro Standard Night Guard AM is a custom made for upper or lower teeth, approximately 3mm in thickness, it is made from a soft flexible dental-grade polymer which contains silver ions. These inhibit the growth of bacteria on the surface and help keep the night guard fresh and clean. This does not negate the need for a proper cleaning regime but will help the night guard last longer. Ideal for mild to heavy clenching / grinding (bruxing)
Mint green in colour it is very easily identified as AM from the other products in the SleepPro range of nightguards. Details of the testing and validation can be viewed here
Twice the thickness of our Slimline nightguard it provides greater separation of the teeth and it will potentially have a longer lifespan. If you have worn a SleepPrto Slimline and found it wore through too quickly the SleepPro Standard Night Guard AM may be an upgrade option that will last you longer.
No dental visit required everything is handled via post. We ship you a simple impression kit to take your own impression. The kit is universal and can be used for upper or lower teeth. When done you simply send it back to us in the envelope provided and we make your SleepPro Standard Night Guard AM. (postage is payable for sending the impression to us)
All materials used are the same as supplied to our dental clients. They are compliant with CE requirements for such products and we import from one of the worlds leading suppliers of dental material in Germany.
Full instructions are provided, with additional YouTube videos for those who need a little extra coaching on how to take an impression.
Once we receive your impression we send you an email confirming its safe arrival. Our technical team will then check it to ensure all is well and we are able to use it.
10-14 days later you will receive your finished SleepPro Standard Night Guard AM.
We retain your models for a minimum of 18 months during which time you can order replacements without having to repeat the impression process. Returning customers will receive a 10% discount, details will be in your delivery letter that will accompany your completed SleepPro Standard Night Guard AM
A quality impression is a key to a well-fitting night guard, here is a short video showing images of what we cant use! And hints and tips on how to get the best result.
Have your own dental model/impression? Check out our FAQ page on what to do
Meditas, SleepPro Solutions
Unit 2 Cromwell Business Centre, Howard Way, Newport Pagnell, MK16 9QS
When we have received the model we will send you an email to confirm the safe arrival. We will of course return your model; BUT please be aware although we do our best to take care of your model, we can not guarantee that it will not be damaged during transit period, the manufacturing process or it may require some reshaping/modification to fit our system.
Due to the additional handling and processing times required for customer supplied models there is no discount offered.
*By sending you own model you are agreeing that we do not hold any responsibility to damage or loss during or after the production process and you are confident that the model will provide a good fit.
"Why do I have to pay to send my impression back?"
"Can’t you offer prepaid return?"
These are two very valid and frequently asked questions—and they deserve a full explanation.
Our goal has always been to provide a high-quality product and exceptional service at a fair price. In the early days, we did include prepaid return labels. All customers had to do was pop their impression in the bag, stick on the label, and drop it in a post box.
Unfortunately, that approach didn’t work out as well as we hoped.
What went wrong?
Many impressions were sent back with minimal or no protection—just dropped into the return bag as-is. As a result, a significant number of them arrived damaged and unusable. That meant delays for customers and additional costs for us to send replacement kits. For customers on a deadline, this caused understandable frustration.
So, we updated our instructions to emphasize better packaging.
That helped protect the impressions, but created a new problem. The prepaid return service (via Royal Mail) had strict size and weight limits. While impressions are light, the added padding often pushed parcels beyond the size limit. We were fined for every package that exceeded these limits—which turned out to be most of them.
Upgrading to the next pricing band made the prepaid service too expensive to include without raising prices across the board.
And then there were delays.
Even though the prepaid return used a "First Class" service, delivery times ranged anywhere from 5 to 10 days. That meant customers were waiting far too long for their impressions to reach us—delaying production and delivery of their final product. We were getting flooded with calls:
"Where’s my order? I used your First Class label!"
The delays often came down to two things: oversized packages causing routing issues, and increasing inefficiencies in the postal system. In the end, it just wasn’t sustainable—for us or for our customers.
What about couriers?
We tried them too. Unfortunately, they were far more expensive and often just as unreliable when it came to pickups or special arrangements.
Why we changed the process
By shifting the responsibility of return postage to the customer, we’ve seen huge improvements:
Impressions now arrive properly packed, often with no need for reminders.
Parcels are delivered faster, because customers choose the best service for their needs.
We avoid unnecessary fines and delays, allowing us to keep our prices fair.
And when there are postal issues, customers are more understanding—because they’ve chosen and managed the return method themselves.
While it may seem like a small inconvenience, this change has made the process smoother, faster, and more reliable for everyone. Most importantly, it helps us maintain the high standard of service and product quality our customers expect—without raising our prices.
We ship SleepPro products from our UK laboratory. Delivery options and costs are shown at checkout.
For orders delivered outside the UK, your local customs authority or delivery company may charge import VAT, customs duty or handling fees before delivery. These charges are set by your country and are the customer’s responsibility.
EU customers: SleepPro products are also available through our European distributor at SleepPro.eu. If you are based in the EU, ordering from our EU distributor may be a simpler option, especially if you prefer local EU service and delivery.
Custom-made products: If your product is made from your dental impressions, we first send you an impression kit. After taking your impressions, you will need to pay the postage to send them back to our UK laboratory, unless stated otherwise. This is different from off-the-shelf products, which do not require impressions to be returned.
For international impression returns, please complete any required customs declaration and describe the contents as “dental impressions / impression material”. The declared value should reflect the replacement value of the impression materials only, not the value of the finished custom device.
Are you a returning customer?
Was it in the last 12/18 Months? We may have you model(s) available in storage.
To reorder, select your product
, from the dropdown list select "returning customer...use models from storage." which will trigger us to look for your model. If there is a problem or we no longer have a copy available we will send you a new kit, but most models are still usable.
For your discount code please email info@sleeppro.com
Due to the personalized nature of our custom-made night guards and SleepPro Mandibular Advancement Devices (MADs), we are unable to offer refunds or accept returns as each device is individually crafted based on a customised fit. Once production begins, materials and labour costs are incurred, making it impossible to repurpose or resell the product.
It is essential to carefully select the correct material when placing your orders, repeat or new, as errors may result in additional charges for material exchanges. If you are unsure which option is best for you, please contact us before ordering for guidance.
If you experience any issues with fit or comfort, please contact us within 14-days of receiving your guard, and we will be happy to assist with adjustments where possible. Your satisfaction is important to us, and we are committed to ensuring the best possible outcome for your custom device.
